Frequently Asked Questions

The shipping calculator is a tool available on our website to ensure you are able to view all freight charges before bidding on a particular item.

The Shipping Calculator calculates the cost to deliver item(s) to a nominated postcode and it includes handling, packaging and insurance.

Simply click on the Truck symbol and it will automatically calculate freight charges to your registered delivery address. Freight to your postcode will then be broken down into ‘shipment rate’ and ‘per item rate’. Freight is calculated by adding the ‘shipment rate’ and then the ‘item rate’

The shipment rate is the base rate depending on the zone of destination – metro/regional and country
The per the item rate depends on the weight and size of the item

To calculate for 1 item:
– Shipment rate + item rate = total cost

To calculate for multiple units of the same item:
– Shipment rate + (item rate x multiples of the units) = total cost

Your goods will be delivered to the address registered with Achieve Direct.com.au. After you have completed your purchase, and your goods are dispatched from one of our warehouses, you will receive a dispatch email.

Your dispatch email will let you know which courier company is delivering your goods, the expected delivery timeframe and how you can track your delivery online.

Our delivery timeframes can range between 2-14 business days; this is because Achieve Direct.com.au products are sent from warehouses all over the country, even internationally. We also use many courier companies to ensure our deliveries run as smooth as possible.

If you have made multiple purchases, you may receive more than one dispatch email, each with the details of the individual deliveries. Please be advised that each item is packaged and dispatched individually and may arrive on different days.

Please contact us via our Customer Service Form, if your goods have not been received within the time frame outlined on your dispatch email/s.

Please note: We cannot guarantee our delivery times and delays may occur on international deliveries due to circumstances beyond our control.

Buy Now items that are faulty, damaged in transit, dead on arrival (not working), or incorrectly described (other than minor differences) may be returned. Please refer to the Returns Policy or contact our customer service team for full details.

 

Some Buy Now products may offer a Change of Mind option. Where the “Change of Mind” Guarantee appears on the product page you may return the product under the Change of Mind Policy.

 

If the sale is described as a “Pick-up” sale, you can collect  the goods.

The location and nominated pick up times will be provided in the relevant sale overview, lot or item page. It’s important that items are picked up as per the advertised pick up time table. Pick up can only be made once the funds have cleared into the nominated Achieve Direct.com.au Online account.


If you wish to send a third party to collect your goods on your behalf, they will need a copy of your Winner’s Email, a photocopy of your photo ID and a letter signed by you authorising them to collect the goods on your behalf. They will also be required to produce identification and sign for the goods on behalf of buyers acting as the authorised agent. Achieve Direct.com.au do not carry manual consignment notes nor complete them for third party carriers.

Achieve Direct.com.au staff will not release the goods to anyone other than you unless they carry the appropriate authority. By appointing third party pick up you have given them the authority to sign off on the condition of the goods being picked up.

Please note: that Achieve Direct.com.au are not responsible for the goods once they have been signed for. Any problems relating to the transportation of the goods will need to be taken up with the third party acting on your behalf.

If you have any questions about Achieve Direct.com.auOnline please contact our Achieve Direct.com.au Customer Service advisors via our Customer Service Form.

When you purchase “Buy it Now” products, you have 30 days from the date your order is received to let us know if you want to return your product. Contact us via Customer Service Form, and we will provide you with all the information you need on how to send the product back to us. After contacting us, you will have 14 days to return the product to us. Please note that where products are being returned due to change of mind, postage will be at your cost.

For hygiene reasons, we cannot accept the return of:

  • Safety Masks
  • Protective Suits
  • Protective Gloves
  •  Underwear
  • Swimwear
  • Fragrances, Cosmetics, Skin Care & Hair Care
  • Earrings
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